Ombudsman Program

Logan, Morgan, Phillips, Sedgwick, Washington and Yuma Counties

The Colorado Long-Term Ombudsman Program was created in 1975 to address the need for independent, knowledgeable, and caring advocates for residents of nursing homes and assisted living residences statewide. 

Colorado’s local Ombudsman:

  • Educate the public about long-term care before there is a need to make a decision about nursing home care for themselves or a family member
  • Consult with families to help them choose the long-term care facility that best meets their needs
  • Work with residents, families, and staff of long-term care facilities to educate them about resident's rights and quality of life issues
  • Receive, investigate, and work to resolve complaints made by or on behalf of residents
  • Assist with the development and successful functioning of family and resident councils
  • Offer ideas and suggestions to facility staff and consult with them on difficult situations
  • Advocate for improvements in legislation, policies, and funding affecting long-term care.

Values and Philosophy

  • The resident or older person is always the client
  • Ombudsman and legal providers always ask: “What does the client want in this situation?”
  • Always try to resolve an issue at the lowest level
  • Remain objective while investigating a complaint-but become an advocate for the client when seeking a solution
  • Maintain strict confidentiality-only act on an issue with the permission of the client

Facilities and Current Ombudsman by County

Morgan County

Ombudsman: 

Francie Young
(970) 867-9409 x233

Nursing Homes:

  • Eben Ezer Lutheran Care Center
  • Sunset Manor
  • Valley View Villa

 

Assisted Livings:

  • Arbor (PCBH)
  • Hansen
  • Beehive 1
  • Beehive 2
 
 

Logan, Phillips, and Sedgwick Counties

Ombudsman:

Erin LeBlanc
(970) 630-7714

Nursing Homes:

  • Holyoke
  • Haxtun Hospital District/ECU
  • Devonshire Acres
  • Sterling Living Center
  • Sedgwick County Memorial Hospital /Nursing Home

Assisted Livings:

  • Carriage House
  • Coventry Apts
  • Beehive 1
    Beehive 2
  • Colorado Assisted Living #10
  • The Legacy at Sterling
  • Walter Memorial Living Center

Washington and Yuma Counties

Ombudsman:

Marlene Miller
(970) 630-7713

Nursing Homes:

  • Yuma Life Care Center
  • Hillcrest Care Center
  • Washington County Nursing Home

Assisted livings:

  • Parrish Care III
  • Towers